Shipping policy
SHIPPING & DELIVERY POLICY
Operated by AIG Bathroom GmbH
Last updated: 12 October 2026
1. General Information
AIG Bath supplies selected European bathroom fixtures and accessories to customers in Hong Kong, Taiwan and Singapore.
We also intend to offer natural stone bathroom products to customers in Germany and other European Union countries.
Shipping methods, delivery times and shipping charges depend on the product and destination.
This policy provides information about order processing, shipping, delivery, customs charges and the inspection of goods upon arrival.
Nothing in this policy limits any mandatory consumer rights available under applicable law.
2. Shipping Destinations
We currently offer international shipping for eligible products to:
- Hong Kong
- Taiwan
- Singapore
Availability of products and shipping services may vary by destination.
Delivery to Germany and other European Union countries will be available for eligible products, including selected natural stone washbasins, once the relevant shipping arrangements have been established.
3. Order Processing and Preparation
Many of our products are sourced from European manufacturers, including Fantini in Italy.
Products may require procurement, preparation and transportation to our German warehouse before international dispatch.
Estimated order processing and preparation time: approximately 12 business days.
Business days generally exclude Saturdays, Sundays and public holidays.
Processing times may vary depending on product availability, manufacturer schedules and order requirements.
If an order is subject to a significant delay, we will contact the customer where required.
4. International Shipping Times
For orders delivered to Hong Kong, Taiwan and Singapore:
Estimated international transit time: 5–8 business days after dispatch.
Transit times are estimates and may vary due to customs clearance, carrier operations, public holidays or other circumstances.
5. Estimated Total Delivery Time
For eligible Fantini products delivered to Hong Kong, Taiwan and Singapore:
Estimated delivery time: approximately 3–5 weeks from order confirmation.
This estimate includes order preparation, procurement where necessary and international transportation.
The estimated delivery date displayed at checkout may vary depending on the destination, product and shipping method.
If we become aware that the agreed delivery period cannot be met, we will inform the customer and explain the available options in accordance with applicable law.
6. Shipping Charges
Shipping charges are calculated based on the destination, shipment weight and available shipping services.
Applicable shipping charges are displayed at checkout before payment.
Customers can review the total shipping charge before confirming their order.
Additional import duties, taxes and customs charges may apply as described below.
7. Customs Duties and Import Taxes
Orders shipped from Germany to Hong Kong, Taiwan and Singapore may be subject to import duties, local taxes, customs clearance charges or other fees imposed by the destination country.
Unless expressly stated otherwise at checkout, such charges are not included in the product price or shipping charge and are the responsibility of the customer, to the extent permitted by applicable law.
These charges are determined by the relevant authorities and may vary depending on the destination, product classification and shipment value.
Customers are responsible for providing accurate information reasonably required for customs clearance.
AIG Bath does not control the amount of taxes or duties imposed by destination-country authorities.
8. Customs Clearance Delays
International shipments may be subject to customs inspections and clearance procedures.
These procedures can affect delivery times.
We will provide reasonable assistance with shipping documentation and carrier inquiries where necessary.
Customers may be required to provide additional information or pay applicable import charges before the shipment can be released.
9. Delivery Inspection
We strongly recommend inspecting your shipment upon delivery.
Whenever reasonably possible, please check the following before signing the delivery receipt:
Number of Packages
Verify that the number of packages received matches the shipping documentation.
Packaging Condition
Check whether the packaging is visibly damaged, crushed, opened, wet or otherwise altered.
Product Condition
Where possible, inspect the goods for visible transportation damage.
10. What to Do if Packaging Is Damaged
If you notice visible damage upon delivery, we recommend taking the following steps:
- Inform the delivery driver immediately.
- Ask the carrier to record the damage on the delivery documentation.
- Where appropriate, add a note such as: “Accepted with reservation — packaging damaged.”
- Take photographs of the packaging and any visible damage.
- Keep the original packaging until the issue has been resolved.
If the carrier does not permit you to inspect the goods before signing, please inspect them as soon as reasonably possible after delivery.
11. Reporting Shipping Damage
If your order arrives damaged, please contact us as soon as reasonably possible.
Email: info@aigbath.de
Please provide:
- Your order number
- A description of the damage
- Photographs of the product and packaging, if available
- Relevant delivery documentation, if available
We recommend reporting visible shipping damage within 48 hours of delivery, where reasonably possible.
Early reporting helps us investigate the incident and communicate with the carrier or shipping insurer.
Failure to report damage within 48 hours does not automatically affect your statutory consumer rights.
12. Concealed Transportation Damage
Some transportation damage may not be visible until the packaging has been opened.
If you discover concealed damage after delivery, please contact us promptly.
We will review the circumstances and provide assistance in accordance with applicable consumer protection laws.
13. Delivery Responsibility
AIG Bath will handle transportation-related issues in accordance with applicable law.
For consumer purchases covered by German or European Union consumer protection rules, the risk of accidental loss or damage generally remains with the seller until the goods are delivered to the consumer or an authorized recipient, subject to applicable statutory exceptions.
Signing a delivery receipt without noting visible damage does not automatically eliminate statutory rights relating to damaged or non-conforming goods.
14. Unsuccessful Delivery
If a delivery attempt is unsuccessful, the carrier may arrange another delivery attempt or provide collection instructions.
Customers should follow reasonable carrier instructions and ensure that the delivery address and contact details are accurate.
If a shipment cannot be delivered because of an incorrect address, failure to provide required customs information or other circumstances attributable to the customer, additional charges may arise.
Any such charges will be handled in accordance with applicable law.
15. Germany & European Union Deliveries
AIG Bath intends to offer selected natural stone washbasins and other bathroom products to customers in Germany and European Union countries.
Delivery methods, shipping charges and estimated delivery times for these products will depend on their dimensions, weight, packaging and destination.
The relevant shipping information will be provided before customers complete their purchases.
Heavy or oversized products may require specialized transportation or pallet delivery.
16. Natural Stone Product Deliveries
Natural stone products require special handling due to their weight, dimensions and material characteristics.
Where applicable, deliveries may require specialized packaging or freight services.
Customers should carefully inspect the external packaging upon delivery and report visible damage as described above.
Natural variations in colour, veining and texture are characteristic of natural stone and do not necessarily constitute product defects.
This does not affect the customer’s rights if the goods fail to conform to the contract.
17. Returns and Refunds
Information about returns, withdrawal rights, refunds and return shipping costs is provided in our separate Return & Refund Policy.
Please review that policy before placing your order.
18. Contact Information
For questions about shipping, delivery or damaged products, please contact:
AIG Bath
Operated by AIG Bathroom GmbH
Mosaikweg 28
53489 Sinzig
Germany
Email: info@aigbath.de