Terms of service
GENERAL TERMS AND CONDITIONS
Terms & Conditions of Sale
Operated by AIG Bathroom GmbH
Last updated: 12 October 2026
1. Scope and Applicability
These General Terms and Conditions (“Terms”) govern the sale of products through the AIG Bath online store operated by AIG Bathroom GmbH (“AIG Bath”, “we”, “us” or “our”).
These Terms apply to orders placed by consumers through our online store.
We currently offer selected European bathroom fixtures and accessories for delivery to Hong Kong, Taiwan and Singapore. Selected products may also be offered for delivery to Germany and other European Union countries.
Product availability and delivery destinations are determined by the information displayed in our online store and at checkout.
Any mandatory consumer protection rights applicable to a transaction remain unaffected by these Terms.
2. Seller Information
The seller and contractual partner is:
AIG Bathroom GmbH
Mosaikweg 28
53489 Sinzig
Germany
Email: info@aigbath.de
Additional legally required company information, including commercial register details, authorized representatives and applicable tax identification details, is provided in our Legal Notice (Impressum).
3. Products and Product Information
AIG Bath sells selected bathroom fixtures, fittings, accessories and natural stone products.
We aim to provide accurate product descriptions, specifications, photographs and pricing information.
Product images are provided for illustration. Minor differences in appearance may arise due to lighting, screen settings and manufacturing tolerances.
For natural stone products, variations in colour, veining, texture and surface characteristics are inherent to the material and do not necessarily constitute defects.
Products must nevertheless conform to the contractual description and applicable legal requirements.
Customers should review product specifications, dimensions, installation requirements and compatibility information before ordering.
4. Ordering Process and Contract Formation
Products displayed in our online store constitute an invitation to customers to submit an offer to purchase, rather than a binding contractual offer by AIG Bath.
Customers may place products in their shopping cart and review their order before completing checkout.
By clicking the final order button, customers submit a binding offer to purchase the selected products.
An automatically generated order confirmation email acknowledges receipt of the order but does not, by itself, constitute acceptance of the offer.
The contract is concluded when AIG Bath expressly accepts the order, for example by issuing an order acceptance confirmation or dispatching the goods.
Where applicable law requires a different interpretation of the order process, mandatory legal requirements take precedence.
If an order cannot be accepted, we will inform the customer and refund any payments already received without undue delay.
5. Prices and Currency
Product prices are displayed in the currency applicable to the customer’s selected market or checkout.
For customers in Germany and the European Union, prices are displayed in accordance with applicable VAT and consumer price disclosure requirements.
For customers in Hong Kong, Taiwan and Singapore, prices may be displayed in local currency.
Currency conversion rates may change over time.
The final price and applicable shipping charges are displayed before the customer completes the order.
Any mandatory taxes or charges collected by AIG Bath will be disclosed as required by applicable law.
6. Import Duties, Taxes and Customs Charges
Orders shipped outside the European Union may be subject to import duties, destination-country taxes, customs clearance charges or other governmental fees.
Unless expressly stated otherwise at checkout, such charges are not included in the product price or shipping charges and are payable by the customer, to the extent permitted by applicable law.
Customers are responsible for providing accurate information reasonably required for customs clearance.
AIG Bath will provide appropriate shipping documentation and reasonable assistance where necessary.
Any applicable customs charges and delivery conditions will be governed by the information provided before purchase and mandatory law.
7. Payment Methods
Available payment methods are displayed during checkout.
Payments are processed through the payment providers made available by our online store.
The customer is responsible for ensuring that the payment information provided is accurate and that sufficient funds are available.
We do not charge additional payment fees unless expressly disclosed and permitted by applicable law.
8. Delivery Destinations
We offer delivery to the countries and regions available for selection during checkout.
For selected bathroom products, current international delivery destinations include:
- Hong Kong
- Taiwan
- Singapore
Selected natural stone products may be offered for delivery to Germany and other European Union countries.
Product availability and delivery services may vary by destination.
9. Processing and Delivery Times
Estimated processing, preparation and delivery times are displayed on the relevant product pages or during checkout.
For eligible Fantini products delivered to Hong Kong, Taiwan and Singapore, the estimated total delivery time is approximately 3–5 weeks.
This estimate generally includes product procurement, preparation and international transportation.
Delivery times may vary depending on product availability, manufacturer schedules, customs clearance and carrier operations.
If delivery is delayed, AIG Bath will inform the customer where required and comply with applicable statutory obligations.
Any binding delivery commitment expressly agreed with the customer takes precedence over a general estimate.
10. Shipping Charges and Delivery Conditions
Shipping charges depend on the delivery destination, product characteristics, shipment weight and available transportation services.
Applicable shipping charges are displayed before the order is submitted.
Detailed information about shipping, delivery, customs procedures and transportation damage is provided in our Shipping & Delivery Policy.
For heavy or oversized products, including certain natural stone washbasins, specialized transportation may be required.
Relevant delivery information will be provided before purchase.
11. Transfer of Risk
For consumer purchases subject to German or European Union consumer protection law, the risk of accidental loss or damage generally passes to the consumer when the goods are physically delivered to the consumer or an authorized recipient, subject to statutory exceptions.
For other transactions, the transfer of risk is determined by applicable mandatory law and the agreed delivery conditions.
Nothing in these Terms transfers transportation risk to a consumer earlier than permitted by applicable law.
12. Right of Withdrawal and Voluntary Returns
Customers in Germany and the European Union may have a statutory right of withdrawal for distance sales contracts.
Information about the applicable withdrawal period, exercise of withdrawal rights, return procedures and refunds is provided in our Return & Refund Policy.
For eligible products delivered to Hong Kong, Taiwan and Singapore, AIG Bath offers a 14-day voluntary return policy, subject to the conditions stated in our Return & Refund Policy.
Any mandatory statutory withdrawal, cancellation or return rights remain unaffected.
13. Return Shipping Costs
Return shipping costs depend on the reason for the return and the applicable consumer protection rules.
For voluntary change-of-mind returns from Hong Kong, Taiwan and Singapore, customers are generally responsible for return shipping costs, to the extent permitted by applicable law.
For statutory withdrawals by consumers in Germany and the European Union, return shipping costs are governed by applicable law and the information disclosed before purchase.
Where AIG Bath is legally responsible for defective or incorrectly supplied products, the relevant costs will be handled in accordance with applicable law.
14. Defective, Damaged or Incorrect Products
AIG Bath is responsible for supplying products that conform to the contract and applicable legal requirements.
If a product is defective, damaged or incorrect, customers should contact us at:
info@aigbath.de
Please provide the order number and a description of the issue.
Photographs may assist us in investigating the matter.
Statutory consumer remedies, including repair, replacement, price reduction or termination of the contract where applicable, remain unaffected.
15. Installation and Product Compatibility
Certain bathroom products require professional installation and must be used in accordance with the manufacturer’s instructions.
Customers should verify product dimensions, technical specifications and compatibility with their existing plumbing systems before ordering.
Where professional installation is required or recommended, customers should use appropriately qualified installers.
AIG Bath does not exclude or restrict liability for defects, incorrect instructions or other matters for which it is legally responsible.
16. Customized Products and Special Orders
Certain products may be manufactured according to individual customer specifications.
Where applicable, any restrictions on voluntary returns or statutory withdrawal rights for genuinely customized products will be disclosed before purchase.
Standard catalogue products, finishes or colours are not automatically considered customized merely because they are ordered from a manufacturer.
Any statutory exceptions will be interpreted in accordance with applicable law.
17. Retention of Title
Goods remain the property of AIG Bathroom GmbH until payment has been received in full, to the extent permitted by applicable law.
This provision does not affect mandatory consumer rights.
18. Liability
AIG Bath is liable in accordance with applicable statutory provisions.
Nothing in these Terms excludes or limits liability for intent, gross negligence, injury to life, body or health, or other liability that cannot legally be excluded or restricted.
Mandatory statutory consumer rights and product liability provisions remain unaffected.
19. Intellectual Property
All website content, including text, images, design elements and other materials, is protected by applicable intellectual property laws.
Product names, trademarks and logos belong to their respective owners.
Use of third-party trademarks on our website is intended to identify the relevant products and manufacturers.
No intellectual property rights are transferred to customers through the purchase of products.
20. Data Protection
Personal data is processed in accordance with our Privacy Policy and applicable data protection laws.
Information about the collection, use and protection of personal data is provided in our Privacy Policy.
21. Applicable Law
These Terms are governed by the laws of the Federal Republic of Germany, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG), to the extent permitted by applicable law.
This choice of law does not deprive consumers of mandatory protections that apply under the law of their country of habitual residence where such protections cannot legally be excluded.
22. Dispute Resolution
Consumers may seek remedies through the competent courts or other legally available dispute resolution mechanisms.
Nothing in these Terms restricts mandatory consumer rights relating to jurisdiction or dispute resolution.
Information about any legally required consumer dispute resolution procedures will be provided in our Legal Notice or other appropriate legal information pages.
23. Amendments to These Terms
We may update these Terms to reflect changes in our business operations, legal requirements or services.
The version applicable to an order is generally the version made available to the customer when the contract is concluded.
Changes will not retroactively alter existing contracts without a valid legal basis.
24. Contact Information
For questions about these Terms, orders or customer service, please contact:
AIG Bath
Operated by AIG Bathroom GmbH
Mosaikweg 28
53489 Sinzig
Germany
Email: info@aigbath.de